We want every client to be happy with our work. This policy explains how refunds and cancellations are handled at TruHub Solutions.
1. Advance payments
Most projects require a 50% advance to reserve our team's time and begin discovery, planning and design. This advance is non-refundable once work has commenced, as it covers scoping, research and the initial hours of the project.
2. Cancellation before work starts
If you cancel within 48 hours of paying the advance and before any work has begun, you may request a full refund. Requests must be made in writing to truhub.solutions@gmail.com.
3. Cancellation after work has started
If you cancel after work has started, we will invoice for the work completed to date and refund any remaining unearned balance, if applicable. Delivered assets are handed over on payment.
4. Subscription / retainer services
Monthly retainers may be cancelled with 15 days' written notice. Fees for the current billing period are non-refundable, and services continue until the end of that period.
5. Non-refundable items
- Third-party costs already paid on your behalf (domains, hosting, licenses, ad spend).
- Custom design or development work already delivered and accepted.
- Rush / expedited delivery fees.
6. How to request a refund
Email truhub.solutions@gmail.com with your invoice number and reason. Approved refunds are processed within 7–10 business days to the original payment method.
7. Disputes
We prefer to resolve concerns directly and quickly. Please reach out before initiating a chargeback so we can help.